Return & Refund Policy
10 – Day No Hassle Return Guarantee
Collection of Information:
Your satisfaction is our priority. If you are not satisfied with your purchase for any reason, you can return or exchange the item within 10 days of receipt as long as the item is returned in new, unused, resalable condition inside its original gift box.
Please write to us from our Contact us page stating the reason for return. In the case of a returned product, provided all the above criteria are met, the value will be refunded less the cost of the initial postage and handling. We can only accept your return if your product was purchased from www.windsong-india.com
Follow the below Steps:
o Make sure you write to us from our Contact us page.
o Your contact information (name, address, phone and email)
Order number
What product you are returning and why
If you would like to exchange the product, what you’d like to exchange it for
If the product is defective or there is other information that is pertinent to your return, Please write and mention the same. Please note the damage product information should be informed to us within 24 hrs. from the date of delivery of product to
you.
o Carefully repack merchandise and place in the original shipping gift box.
o Seal the box and affix the mailing label on the outside.
o Ship prepaid to:
M/s Windsong Chimes & Bells
D-44 Badi Chupal Rode
Opp Neel Gagan Public School Mahipalpur
South West Delhi, NEW DELHI,
Delhi, India – 110037
+91-9718346582
We are not responsible for lost or stolen packages. (Please insure)
A few items of note:
o You may return or exchange your purchase within 10 days of delivery.
o All products must be in “as new” condition.
o Please note it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, you will receive an email from us confirming that we’ve received your return and are initiating the refund process.
o Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. Windsong Chimes & Bells will pay the return and exchange shipping costs if the return is the result of our error (incorrect or defective item).
o Refunds and credits will be issued to the original method of payment.
o Please note, if your gift was purchased from a 3rd party retailer, we are unable to accept your return.
o Refunds and credits will be issued upon receipt and inspection of merchandise.
o All returns must be accompanied by a proof of purchase, which is the packing slip that ships with the merchandise or the.
o www.windsong-india.com order number and name of purchaser.
Please Contact us if you have any particular questions related to above.
